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What a supplier sees when you request a quote

What a supplier sees and can access when you request a quote, which product details are sent to them, and how their quote comes back to you for review.

Written by Talia Wachtel

When you request a quote, your supplier gets a secure link to price the products you've chosen. They only see what you share with them. Anything they send back is a suggestion for you to review. Nothing in your project changes unless you accept it.

Your supplier must be invited before they can quote. To invite a supplier and send a quote request, see How to request supplier quotes from your Schedules.



What product details are sent to your supplier

For each product in a quote request, your supplier sees the product name and quantity.

Dimensions, finishes and product links in your schedule are not sent to your supplier. If your supplier needs these details to quote, add them to your message when you send the request, or share a spec file with them.
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What your supplier can see

Your supplier can only see:

  • The products you've sent them for a quote

  • The files you've chosen to share, such as pinboards, presentations or uploaded files

  • Your message

  • Your studio's contact details and the designers on the project

Inviting a supplier does not share any products. Files you haven't shared don't appear to your supplier. If you remove a shared file, your supplier loses access to it straight away.
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The quote request email

Your supplier receives an email from Programa on your studio's behalf. It lists the products you want priced, shows an estimated quote value, and includes your message. The Start quoting button opens the quoting page.


The quoting page

The quoting page lists the products you've sent and the quantity of each. For each product, your supplier enters:

  • RRP

  • Trade price or discount

  • Lead time

If you've allowed it, your supplier can also suggest product details such as SKU, brand, product URL, dimensions, colour, finish and material. These details are entered by the supplier. They are not copied from your schedule.

Before sending, your supplier can add a message, a date the quote is valid until, and attachments such as spec sheets.
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What your supplier can suggest

You choose what your supplier can suggest when you invite them:

  • Pricing: lead time, RRP, trade price, discount and shipping

  • Product details: name, images, link and specifications

  • Quantities

  • New products: alternatives or additions

Suppliers can also add freight, installation or custom fees.

If a permission is off, your supplier sees that option greyed out and can't use it. You can change a supplier's permissions from the access list at any time.
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When your supplier sends their quote

A supplier's quote never changes your products. It appears in the review bar at the top of your schedule. You compare the suggested values with your own, then accept or reject each one.

Your supplier is notified by email when you respond. They see one of these statuses for each product:

  • Accepted: you've accepted their quote for this product. This is not an order.

  • Rejected: you've rejected their quote for this product. If you added a reason, they can see it.

  • Updated: you've changed this product since they quoted.

  • Access removed: you've removed this product from the quote, or removed the supplier from the project.
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