Programa is built for stability and reliability, but sometimes external factors can interfere with your experience. This guide helps you identify and resolve common performance and access issues.
Resolving slowness and glitching
If you're experiencing slow loading times, unresponsive buttons, or platform glitches, the issue is often browser or system-related. Try these steps in order:
Disable unnecessary browser extensions:
Extensions like ad blockers, password managers, and grammar tools can slow down web apps. Temporarily disable non-essential extensions and reload Programa.
Close heavy browser tabs and memory-intensive apps:
Too many open tabs (email, docs, dashboards) or other apps (Teams, Slack, Zoom) can overwhelm your system. Close unused tabs and quit large applications before refreshing Programa.
Try an Incognito or private browsing window:
Incognito mode disables most extensions and bypasses cache issues. If Programa runs faster in Incognito, the problem is likely extensions, cache, or a corrupted browser profile.
Restart your computer:
A restart clears memory pressure and background processes that build up over time, especially if your machine has been running for days.
Update your browser and operating system:
Outdated browsers can struggle with complex web apps. Keep both your browser and OS updated for optimal performance.
Test in a different browser:
Try Programa in Chrome or Edge to determine if the issue is browser-specific.
Check your internet connection:
Poor Wi-Fi or slow internet speeds can cause performance issues. Test your connection speed and stability.
Clear your cache and cookies:
Cached data can occasionally cause conflicts. Clear your browser's cache and cookies:To clear your cache and cookies:
Open your browser's settings
Go to "Privacy and security" or "Clear browsing data,"
Select "Cookies and other site data" and "Cached images and files,"
Choose a time range (like "All time"), and click "Clear data".
A keyboard shortcut, Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac), will also bring up the "Clear browsing data" menu in most browsers.
Do a hard refresh:
Force your browser to load the latest version of Programa:Mac: Hold Shift and click Refresh, or press Cmd + Shift + R
Windows: Hold Ctrl + Shift and press R, or press Ctrl + F5
Check your VPN settings:
VPNs can block pop-ups or redirects. Verify your VPN isn't preventing Programa features from working properly.
Note: The Programa Web Clipper is designed to work seamlessly with our platform.
If you've tried all these steps and still experience issues, contact our support team via live chat so we can investigate further.
Resolving login issues
Check your email address: Make sure you're using the email address you originally signed up with.
Using social login? If you sign in with Google, Facebook, or Xero, the email address for that account must match your Programa email address.
Reset your password
Go to the Programa Login page
Click Forgot password?
Check your inbox (and spam/junk folder) for the reset email
Verify your email address: New accounts or recently updated email addresses
need verification. If your verification link expired:Go to verification page
Enter your email address to receive a new verification email
Finding missing content
If you can't see projects, tasks, or other content you're expecting, check these common causes:
Verify your account permissions. Your role determines what you can access:
Owners: Full account access including settings, billing, people, team time entries, and all projects
Admins: Access to organization settings, people settings, team time entries, and all projects
Designers: Access to personal settings, assigned projects, and personal time entries only
Ask an account Owner or Admin to update your role if needed.
Check project and task assignments: You may not have been added to the specific project or task:
Clarifying questions with Programa’s customer support
If you need assistance from our Programa team, you can reach us via live chat by clicking the “Need Help?” button located in the bottom-left corner of the sidebar navigation in Programa. Our team is available across multiple time zones, offering real human support, and always ready to assist you.
You can also contact us by email at team@programa.design if you prefer. Should you need to schedule live sessions with our team via video calls, we’ll be happy to help. Simply reach out through email or live chat, and we’ll guide you through the right process.
Finding tutorials about Programa's features
You can access our Help Center to explore multiple videos and tutorials covering all features. There you’ll find step‑by‑step guides with visual instructions to support you in the best way possible.
Need more help troubleshooting? Contact our support team via live chat for personalized assistance.